During the global crisis, our first priority is to maintain public health and safety in-line with Government advice that protects our staff while continuing to deliver the level of service that we provide to support our customers and their businesses.
Demand for our services, in partucular helping people to work from home, has significantly increased, and our support team is running at full strength. We are manning our HelpDesk as normal, and we intend to do so for as long as possible and as long as we are needed.
We will continually monitor the most recent advice and guidance and have activated our business continuity plan to enable the majority of our staff to remotely work from home.
To help us deal with everyone and to make sure you do not get missed we ask that you, if possible, contact us only by email to our shared mailbox firstname.lastname@example.org which we all have access to, there will always be someone to see your message and respond accordingly. At this time please do not use our personal email addresses or mobiles for support requests.
We are maintaining a presence in our offices and Workshop however we will be strictly prioritising repairs and Site Visits to those most essential, to minimise social contact. Lead times may well be longer than you would normally be used.
Thank you for your cooperation in this difficult time. Stay Safe