We are currently looking for IT Support Technicians to work on our helpdesk, in our Workshop based in Rutland and on our customers’ sites nationwide.
The main purpose of the role is to provide day-to-day support to our local, national and international customers.
Duties include responding to requests for IT services and support requests in accordance with our procedures and priorities and ensuring delivery of a high quality reliable services and support to all customers and their users.
If you have experience as an IT Support Technician in a first / second line support role, you are looking for a change and you possess recognised academic qualifications and you think you can keep up with the fast pace of change in technology and the relentlessly high standard of care that we like to provide our customers and they have come to expect, then we’d be very pleased to hear from you.
1. Entry requirements
The successful candidate should have good knowledge of computer software and hardware; PCs, Apple Macs, Servers, peripherals and networking as well as experience with mobile devices and AV systems would be an advantage. You will have strong troubleshooting abilities.
You need to be presentable, articulate, mentally quick, well motivated, able to work with minimal supervision and have excellent problem solving abilities. Applicants hoping to work on customers’ sites must have a full and clean UK driving licence.
2. Skills required
- Supporting, troubleshooting and resolving issues in a wide variety of computers and systems, mobile devices and AV systems including cabling and peripherals.
- Windows and Apple Mac systems, software and services.
- Experience using helpdesk policies and procedures in a commercial support environment.
- Experience under pressure, while remaining calm
- Experience in a busy environment and seeking information from several sources before acting
- Ability to communicate politely and effectively at all times to a wide range of users, key stakeholders and external organisations.
- Ability to discuss and explain technical issues to non-technical users.
- Ability working well within a team environment.
- Experience of balancing concurrent tasks.
- Ability to continually develop skills and knowledge ‘on the job’.
3. What you’ll do
Your day-to-day tasks may include:
- talking to computer users to find and fix problems
- tracking work in progress
- recording issues and how they were dealt with
- updating knowledge base
- servicing and fixing equipment, including printers, scanners and phone systems
- setting up new equipment and upgrading existing systems
- sourcing spares and replacement equipment
Salary is negotiable commensurate to your experience.
5. Working hours, patterns and environment